Though all retailers face a similar set of challenges, the solutions and technology used to address them are unique for each client. Ensuring resiliency for our client required us to customize our approach to consider the small details and quirks of their situation. Having a full comprehension of their needs was necessary so that the solution we provided would be sensitive to changes and could flex to address them.
To this end, our first task was to meet with our client and learn their operation and its pain points. Delays at gateways was quickly identified as a major cost-driver. To alleviate this, we deployed drayage and transload solutions that eliminated the need to bring chassis too far from the ports. This meant we could save time while avoiding costly detention and demurrage charges. The client was also able to avoid lost cube and make every delivery as efficient as possible.
Increased capacity was needed to implement this solution, so we leveraged our network to find the resources to grow a fleet that we wholly dedicated to the client’s transportation needs.