Director of Operations

Job Summary

Company Overview:

NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.  

Job Overview:

We are seeking a proven operations leader to oversee a high-volume, fast-paced 3PL distribution center environment. This role is responsible for driving operational excellence, ensuring safety and efficiency across multiple shifts, and leading large, diverse teams of associates. The ideal candidate brings big-box distribution experience, deep WMS expertise, and a passion for process improvement. This position plays a key role in meeting customer demands, enhancing cost efficiency, and building a culture of teamwork, development, and continuous improvement.

Job Description

• Meet and exceed Customer requirements in a fast paced and dynamic 3PL Operation

• Support multiple set shifts at Distribution Center working 7 days a week. Ensure safe, efficient warehouse facility operations by advocating safety training & accident preparedness.
• Implement and improve operational policies and procedures to enhance efficiency and space utilization
• Meet or exceed volume and department efficiency goals.
• Have the ability to analyze and make staffing adjustments to respond to workflow demands.
• Create and adhere to organizational best practices and safety standards.
• Maintain & continuously improve cost-efficiency and facility performance enhancement.
• Actively coach, counsel, mentor & inspire staff to facilitate personal growth and development.
• Establish and maintain partnerships across all levels of departments in order to implement strategic solutions.
• Help create and reinforce a positive, collaborative team environment that respects and values diversity.

Requirements

• 7-10 years of related experience directly reporting to Senior Leadership.
• Big-box operational experience is strongly preferred.
• Experience supervising large, diverse teams of several hundred hourly associates.
• Strong WMS experience is required. Ideal candidates would have led or played a key part of a WMS integration; working knowledge of Manhattan is strongly preferred, but not required.
• Strong reasoning, analytical, and problem-solving skills.
• Ability to interpret and communicate policies & procedures clearly.
• Strong technical skills in Windows/MS Office (Word & Excel).
• A passion for training and empowering operations leaders in the building.
• Willingness to tackle exciting new process-improvement projects.

Physical Demands:

• Supervisory Presence: Regular walking and standing to oversee warehouse operations, inspect inventory, and monitor staff performance.
• Computer Use: Frequent use of computers and handheld devices for inventory management, scheduling, and communication, necessitating manual dexterity.
• Environmental Exposure: Work may involve exposure to warehouse environments, outdoor conditions, and all types of weather while managing operations in the yard.

EEO Statement: 

NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.